In short
- We collect what we need to quote, collect, pay for and document your pickup.
- We do not read or copy the data on devices you give us for destruction. We destroy or wipe it under our data destruction process.
- We do not sell your personal information.
- You can ask to see, correct or delete your information, and you can withdraw your consent at any time.
- Write to our Grievance Officer if you have a concern. Details are in section 15.
1. Who we are
SP Recycling Pvt Ltd (we, us, our) decides how and why your personal information is used, as described in this policy. Our address is Thumkunta, Bibinagar, Telangana 500078.
You can reach us at info@sprecycling.in or +91 99499 01238. For privacy questions, write to the same email and mark it for privacy or the Grievance Officer.
2. What we collect and why
| Information | When we collect it | Why we use it |
|---|---|---|
| Your name, phone number and email | When you fill in a form, call, message us on WhatsApp or email us | To reply, give you a quote, schedule a pickup and give support |
| Pickup details: address, city, item type, quantity, photos you send and your message | In the pickup form, the calculator, calls and chats | To quote, plan and carry out the collection |
| Business details: company, your role, site contact, gate-pass and vehicle details, asset lists | When a business requests a quote or pickup | To plan access to your site and document the job |
| Transaction records: items, weights, prices, invoices and GST details | At pickup and payment | To pay you, issue invoices and keep tax records |
| Compliance records: names and addresses on handover manifests, weighment slips and certificates, and the names of witnesses | When we collect and process your items | To keep the records that recycling rules require, and to give you proof for your audits |
| Website and device data: IP address, browser, device type, pages visited, the page that sent you, approximate location, and cookies | Automatically when you use the site | To run and secure the site, and to understand how it is used |
| Reviews and testimonials: your name, role, company, and photo or video if you share them | When you choose to give a review | To publish it, with your permission |
| Messages and complaints | When you write to us | To look into your concern and respond |
We only ask for information we need for the purposes above. You may choose not to give some of it, but then we may not be able to give you a quote, collect your items or pay you.
3. Data on devices you give us
This section is separate from the rest of the policy because it covers something different. When you hand us laptops, phones, servers or drives, they may hold personal or business data.
- We do not read, copy or use that data for our own purposes. We destroy it as part of our data destruction process, or we wipe devices that are being prepared for resale, as agreed for the job.
- For business clients, we act on your instructions. You decide what is destroyed and how, and we give you a certificate that lists serial numbers.
- Please back up what you need, and remove accounts and locks, before handover. Data destruction cannot be undone. See section 7 of our Terms and Conditions.
4. How we use your information
We use your information to:
- Respond to your request, quote the job, and schedule, collect and weigh your items
- Pay you and issue invoices
- Give you the documents for your pickup, such as the handover manifest, weighment slip and certificates
- Keep the records that environmental, tax and company laws require
- Support you, and look into complaints
- Check ownership of items and prevent fraud or theft
- Run, secure and improve the website
We use your information because you asked for a service and gave it to us for that purpose, because you agreed, or because the law requires or allows it. If you agreed, you can change your mind at any time.
5. Messages from us
We will contact you about your request by phone, WhatsApp, SMS and email. These service messages are part of doing the job.
You can ask us to stop any messages that are not needed for a service you have booked.
8. Where your information is stored
Some of the tools we use, such as Google services and our hosting providers, may store or process information outside India. We do this only as the law allows, and we expect those providers to protect it.
9. How long we keep information
We keep information only for as long as we need it for the purpose it was collected, or as the law requires. Then we delete it or make it anonymous.
- Enquiries that did not lead to a service: only as long as needed to follow up, then deleted or anonymised.
- Quotes, invoices and payment records: as long as tax and company law require.
- Handover manifests, weighment slips and certificates: as long as the E-Waste Rules and the authorities require.
- Website analytics data: according to the settings of the analytics tools we use.
- Complaints and correspondence: until the matter is closed, and then for as long as needed for follow-up or legal reasons.
10. How we protect information
We use reasonable safeguards, such as secure connections on our website and limiting who can see customer records.
No website or method of sending information is completely secure, so we cannot promise absolute security. If a data breach affects you, we will tell you and the authorities as the law requires.
11. Your rights and choices
You can write to us to:
- Ask for a summary of the personal information we hold about you, and who we have shared it with
- Ask us to correct, complete or update it
- Ask us to delete it, when we no longer need it for the purpose or the law does not require us to keep it
- Withdraw your consent. It should be as easy to withdraw as it was to give
- Make a complaint, as explained in section 15
- Name another person to exercise these rights for you if you die or cannot do so
To use any of these, email info@sprecycling.in from the address you gave us. We may ask you to confirm who you are first. If you withdraw consent, we may not be able to continue a service, and that does not affect anything we did lawfully before.
Some records, such as tax invoices and environmental records, must be kept by law. We cannot delete those until the legal period ends.
12. Children
Our website and services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, please write to us and we will delete it.
13. Links to other sites
Our site links to other websites, such as government pages and social media. We are not responsible for their privacy practices. Please read their policies.
14. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new last-updated date. If a change affects how we use your information, we will tell you in a clear way, and we will ask for your consent again if the law requires it.
15. Complaints and Grievance Officer
If you have a concern about how we handle your information, please write to our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.
- Email: info@sprecycling.in (mark for the attention of the Grievance Officer)
- Phone: +91 99499 01238
- Address: Thumkunta, Bibinagar, Telangana 500078
If you are not satisfied with our response, you may complain to the Data Protection Board of India once its complaint process is available, where the law allows it.
16. Contact us
- Phone and WhatsApp: +91 99499 01238
- Email: info@sprecycling.in
- Address: Thumkunta, Bibinagar, Telangana 500078
- Hours: Monday to Saturday, 9 AM to 7 PM
Or use our contact page. See also our Terms and Conditions.
This page is a working draft for sprecycling.in. Have a lawyer review it before relying on it as final legal advice.